Terms and Conditions

Welcome to Best Choice Cleaning Company. These Terms and Conditions ("Terms") govern your use of our website (www.bestccc.co.uk) and the provision of our cleaning and property maintenance services. By accessing our website or engaging our services, you agree to be bound by these Terms. Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or services.

 

1. Definitions

In these Terms:

​

• "We," "us," "our," or "Company" refers to Best Choice Cleaning Company

• "You," "your," or "Client" refers to the person or organisation engaging our services

• "Services" refers to all cleaning and maintenance services provided by us, including office cleaning, deep cleaning, end of tenancy cleaning, painting and decorating, repairs, and rubbish disposal

• "Website" refers to www.bestccc.co.uk

• "Property" refers to the premises where services are to be performed

 

2. Acceptance of Terms

By using our website, requesting a quote, or booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Best

Choice Cleaning Company.

 

3. Our Services

​

3.1 Service Description

We provide professional cleaning and maintenance services in London and Kent, including but not limited to:

​

• Office cleaning

• Deep cleaning 

• End of tenancy cleaning

• Painting and decorating

• Property repairs and maintenance

• Rubbish disposal and waste removal

 

3.2 Service Scope

The specific scope of services will be agreed upon in writing via our quotation or service agreement. We reserve the right to modify or discontinue any service at any time without prior notice.

​

4. Quotes and Pricing

​

4.1 Quotations

All quotations are provided free of charge and are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the information provided by you and may be subject to change following an on-site assessment.

​

4.2 Pricing

All prices quoted are in British Pounds (GBP) and exclude VAT unless otherwise stated. We reserve the right to adjust our prices at any time, but any agreed pricing for booked services will be honoured.

​

4.3 Additional Charges

Additional charges may apply if:

​

• The scope of work differs significantly from the initial assessment

• Access to the property is delayed or restricted

• Additional services are requested during the job

• Specialised equipment or materials are required beyond the standard scope

 

We will inform you of any additional charges before proceeding with the work.

 

5. Booking and Payment

​

5.1 Booking Confirmation

A booking is confirmed once you accept our quotation and we have received any required deposit. We will provide written confirmation of your booking via email.

 

5.2 Payment Terms

Payment terms will be specified in your quotation or service agreement. Generally:

​

• For one-off services: Payment is due upon completion unless otherwise agreed

• For regular contracts: Payment terms will be specified in the contract (e.g., monthly invoicing)

• For large projects: A deposit may be required before work commences

 

5.3 Payment Methods

We accept payment by bank transfer, cheque, or other methods as agreed. Payment details will be provided on your invoice.

 

5.4 Late Payment

Invoices are due within 30 days of the invoice date unless otherwise agreed. Late payments may incur interest charges at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest)

Act 1998. We reserve the right to suspend services for overdue accounts.

 

6. Cancellations and Rescheduling

If you need to cancel or reschedule a booking:

​

• More than 48 hours' notice: Full refund or free rescheduling

• 24-48 hours' notice: 50% cancellation fee may apply

• Less than 24 hours' notice: Full payment may be required

 

Please contact us at info@bestccc.co.uk or 020 8699 6950 to cancel or reschedule.

 

6.2 Our Cancellations

We reserve the right to cancel or reschedule services due to unforeseen circumstances such as extreme weather, staff illness, or emergencies. We will make every effort to provide advance notice and arrange an alternative date. In such cases, you will not be

charged any cancellation fees.

 

7. Access to Property and Client Responsibilities

 

7.1 Access

You must provide safe and unobstructed access to the property at the agreed time. If access is delayed or denied, additional charges may apply, and we reserve the right to reschedule or cancel the booking.

​

7.2 Preparation

Before our team arrives, you should:

​

• Remove valuable, fragile, or personal items from the work area

• Secure any pets to ensure the safety of our staff

• Ensure utilities (water, electricity) are available if required

• Inform us of any known hazards, damage, or special requirements

 

7.3 Client Property

You are responsible for ensuring that all items on the property are in working order. We are not liable for damage to items that are already broken, malfunctioning, or in poor condition. Please notify us in advance of any known issues.

 

8. Health and Safety

We are committed to maintaining high health and safety standards. Our staff are trained to work safely and in compliance with UK health and safety regulations. You must inform us of any hazards on your property, including but not limited to asbestos, electrical faults, structural damage, or pest infestations. We reserve the right to refuse to work in conditions we deem unsafe until the hazards are addressed.

 

9. Liability and Insurance

​

9.1 Our Insurance

We maintain appropriate public liability insurance to cover our operations. Details of our insurance coverage can be provided upon request.

 

9.2 Limitation of Liability

While we take every care in performing our services, we will not be liable for:

​

• Damage to items that were already broken or in poor condition

• Damage caused by your failure to inform us of known hazards

• Loss or damage to valuables, cash, jewellery, or important documents that were not secured

• Pre-existing issues that become apparent during cleaning (e.g., hidden stains, worn surfaces)

• Indirect or consequential losses

 

9.3 Claims Procedure

Any claims for damage or loss must be reported to us within 24 hours of the service being completed. We will investigate all claims promptly and work to resolve issues fairly. Claims reported after 24 hours may not be accepted.

 

9.4 Maximum Liability

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question, except in cases of death or personal injury caused by our negligence, or fraud.

 

10. Quality Guarantee

We are committed to providing high-quality services. If you are not satisfied with our work, please contact us within 24 hours of completion. We will arrange to return to address any issues at no additional cost, provided the complaint is reasonable and relates to the agreed scope of work.

​

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Best Choice Cleaning Company and is protected by UK and international copyright laws. You may not reproduce, distribute, or use any content from our website without our prior written permission.

​

12. Use of Website 

​

12.1 Acceptable Use

You agree to use our website only for lawful purposes. You must not:

​

• Use the website in any way that violates any applicable laws or regulations

• Attempt to gain unauthorised access to our systems or networks

• Transmit viruses, malware, or other harmful code

• Engage in any activity that interferes with or disrupts the website

 

12.2 Website Availability

We strive to ensure our website is available at all times, but we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, or technical issues. We are not liable for any loss or inconvenience caused by website downtime.

​

12.3 Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the content, privacy practices, or terms of use of these external sites. Use of third-party sites is at your own risk.

​

13. Data Protection and Privacy

We are committed to protecting your personal information in accordance with UK GDPR and data protection laws. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

​

14. Complaints and Disputes

If you have a complaint about our services, please contact us as soon as possible at info@bestccc.co.uk or 020 8699 6950. We will investigate your complaint and aim to resolve it promptly and fairly. If we are unable to resolve a dispute through informal discussions, either party may seek resolution through mediation or the courts of England and Wales.

​

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, pandemics, government

restrictions, or failure of suppliers or subcontractors.

​

16. Subcontracting

We reserve the right to subcontract all or part of our services to qualified third parties. Any subcontractors will be held to the same standards of quality and professionalism that we maintain.

​

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

 

18. Entire Agreement

These Terms, together with our Privacy Policy and any written quotation or service agreement, constitute the entire agreement between you and Best Choice Cleaning Company and supersede any prior agreements or understandings.

​

19. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this document will reflect the most recent revision. Your continued use of our website or

services after changes are posted constitutes acceptance of the revised Terms.

​

20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

​

21. Contact Information

If you have any questions about these Terms or our services, please contact us:

​

• Company Name: Best Choice Cleaning Company

• Email: info@bestccc.co.uk

• Phone: 020 8699 6950

• Website: www.bestccc.co.uk

• Service Areas: London and Kent, United Kingdom

 

Thank you for choosing Best Choice Cleaning Company. We look forward to serving you