Privacy Policy

Best Choice Cleaning Company Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website (www.bestccc.co.uk) and our services.

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We are a professional cleaning and maintenance service provider based in London offering office cleaning, deep cleaning, end of tenancy cleaning, property maintenance, painting and decorating, plumbing, repairs, and garden and rubbish clearance services.

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1. Data Controller​

Best Choice Cleaning Company is the data controller responsible for your personal information. You can contact us at:

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• Email: info@bestccc.co.uk

• Phone: 020 8699 6950

• Address: London, United Kingdom

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2. Information We Collect

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2.1 Information You Provide to Us​

We collect personal information that you voluntarily provide when you:

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• Request a quote or consultation

• Contact us via phone, email, or our website contact form

• Subscribe to our mailing list for special offers and promotions

• Engage our services

 

This information may include:​

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• Full name

• Email address

• Phone number

• Property address (for service delivery)

• Details about your cleaning or maintenance requirements

 

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

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• IP address

• Browser type and version

• Device information

• Pages visited and time spent on each page

• Referring website

• Date and time of your visit

 

This information is collected through cookies and similar tracking technologies (see Section 5 below).

 

3. How We Use Your Information

We use your personal information for the following purposes:

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• Service Delivery: To provide you with the cleaning and maintenance services you have requested

• Communication: To respond to your enquiries, provide quotes, and communicate about your service bookings

• Marketing: To send you information about our services, special offers, and promotions (only if you have opted in)

• Website Improvement: To analyse how visitors use our website and improve its functionality and user experience

• Legal Compliance: To comply with applicable laws, regulations, and legal processes

• Business Operations: To maintain records, conduct business analysis, and improve our services

 

4. Legal Basis for Processing Your Data

Under UK GDPR, we process your personal data based on the following legal grounds:

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• Contract Performance: Processing is necessary to fulfil our contract with you when you engage our services

• Consent: You have given explicit consent for us to process your data (e.g., for marketing communications)

• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and website functionality, provided these interests do not override your rights

• Legal Obligation: Processing is necessary to comply with legal requirements

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data.

 

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.5.2 Types of Cookies We Use

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• Essential Cookies: Necessary for the website to function properly

• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)

• Marketing Cookies: Used to track visitors across websites to deliver relevant advertisements

 

5.3 Managing Cookies​

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

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6. Third-Party Services

We use the following third-party services that may collect and process your data:

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• Google Analytics:

To analyse website traffic and user behaviour. Google Analytics uses cookies to collect anonymous information. For more information, see Google's Privacy Policy at https://policies.google.com/privacy

 

• Email Marketing Platform:

We use email marketing tools to send newsletters and promotional materials to subscribers who have opted in. These platforms process your name and email address in accordance with their privacy policies. These third-party services operate independently and have their own privacy policies. We encourage you to review their privacy practices.

 

7. Data Sharing and Disclosure​

We do not sell, rent, or trade your personal information to third parties. We may share

your data only in the following circumstances:

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• Service Providers:

With trusted third-party service providers who assist us in operating our business (e.g., analytics providers, email marketing platforms), under strict confidentiality agreements

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• Legal Requirements:

When required by law, court order, or governmental authority

 

• Business Transfers:

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new owner

 

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes

outlined in this Privacy Policy, unless a longer retention period is required by law.

Specifically:

 

• ​Customer Data:

Retained for the duration of our business relationship and for up to 7 years thereafter for legal and accounting purposes• Marketing Data: Retained until you unsubscribe from our mailing list

 

• Website Analytics:

Anonymised data may be retained indefinitely for statistical purposes

 

9. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

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• Right to Access: Request a copy of the personal data we hold about you

• Right to Rectification: Request correction of inaccurate or incomplete data

• Right to Erasure: Request deletion of your personal data in certain circumstances

• Right to Restrict Processing: Request that we limit how we use your data

• Right to Data Portability: Receive your data in a structured, commonly used format

• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes

• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

 

To exercise any of these rights, please contact us at info@bestccc.co.uk or call 0208699 6950. We will respond to your request within one month.

 

10. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, or alteration. These measures include secure servers, encryption, access controls, and regular security assessments. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

 

11. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. Some of our third-party service providers (such as analytics or email marketing platforms) may process data outside the UK. When this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with UK GDPR requirements.

 

12. Children's Privacy​

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

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13. Marketing Communications

With your consent, we may send you marketing emails about our services, special offers, and promotions. You can opt out of receiving marketing communications at any time by:

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• Clicking the unsubscribe link in any marketing email

• Contacting us at info@bestccc.co.uk

• Calling us at 020 8699 6950

 

Please note that even if you opt out of marketing communications, we may still send you service-related messages (e.g., booking confirmations, service updates).

 

14. Links to Other Websites​

Our website may contain links to third-party websites, including our social media pages (Facebook, LinkedIn). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

15. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the "Last Updated" date at the top of this policy and may notify you via email or a prominent notice on our website.

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We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

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16. Complaints and Regulatory Authority​

If you have concerns about how we handle your personal data, please contact us first so we can address your concerns. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

 

• ​Website: www.ico.org.uk

• Phone: 0303 123 1113

• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

17. Contact Us​

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

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Email: info@bestccc.co.uk

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• Phone: 020 8699 6950

• Website: www.bestccc.co.uk

• Service Areas: London and Kent, United Kingdom

 

Thank you for trusting Best Choice Cleaning Company with your information.